Effective Date: August 14, 2026
Castles In The Sky Sdn Bhd [202501011926 (1613340-D)] (“Castles In The Sky”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with our website.
1. Information We Collect
We may collect personal information that you voluntarily provide to us through our website, including when you submit an inquiry or contact form.
This information may include:
- Your name
- Email address
- Phone number
- Any other information you choose to provide in your inquiry or message
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type and device information
- Pages visited and interactions with our website
- Approximate geographic information
- Referral source
- Date and time of visits
- Other website usage and analytics information
This information may be collected through cookies, Google Analytics, and other similar technologies.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to inquiries and requests submitted through our website
- To communicate with you regarding your inquiry
- To provide information about our services
- To understand how visitors use our website
- To monitor and improve website performance and user experience
- To maintain website security and prevent misuse
- To measure the effectiveness of our marketing and advertising
- To comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.
3. Contact Form Information
When you submit an inquiry through our website, the information you provide may be stored by us for the purpose of responding to your request and maintaining appropriate business records.
Your name, email address, phone number, and inquiry details may be accessible to authorised personnel who need the information to respond to or manage your inquiry.
We do not sell or rent your personal information to third parties.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and support marketing activities.
Cookies are small files stored on your device when you visit a website. They may allow us to recognise your browser and understand how you interact with our website.
We may use cookies for purposes including:
- Essential website functionality
- Website analytics
- Understanding visitor behaviour
- Measuring website performance
- Advertising and marketing, where applicable
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.
5. Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as pages viewed, approximate location, device information, browser information, and interactions with the website. This information helps us understand website traffic and improve our website and services.
Google may process information collected through Google Analytics in accordance with its own privacy practices and policies.
You can learn more about how Google uses information from sites and apps that use its services by reviewing Google’s privacy information.
6. Google Advertising
We may use Google Ads and related Google advertising technologies to promote our services and measure the effectiveness of our advertising campaigns.
If enabled, these technologies may use cookies or similar technologies to help us:
- Measure advertising performance
- Understand which advertisements lead to website visits or inquiries
- Deliver or support more relevant advertising
- Understand interactions with our advertisements and website
Advertising features may involve the collection or processing of information by Google in accordance with Google’s applicable policies.
You may manage certain advertising preferences through Google’s advertising settings.
7. Sharing of Personal Information
We may disclose or provide access to personal information to trusted third-party service providers where reasonably necessary to operate our website, respond to inquiries, provide services, analyse website usage, or conduct marketing activities.
These third parties may include:
- Website hosting and technical service providers
- Website analytics providers
- Advertising and marketing platforms
- Email or communication service providers
- IT and security service providers
- Professional advisers or other service providers where reasonably necessary
We take reasonable steps to ensure that third parties who process personal information on our behalf handle that information appropriately and in accordance with applicable requirements.
We may also disclose personal information where required or permitted by law, regulation, legal process, or a lawful request from a relevant authority.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining business records, complying with legal obligations, and resolving disputes.
When personal information is no longer required, we may securely delete, destroy, or anonymise it where reasonably practicable.
9. Security of Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through our website.
10. Your Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions
- Make inquiries or complaints regarding the handling of your personal information
Requests relating to your personal information may be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
This Privacy Policy does not apply to those external websites. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website is not specifically directed toward children, and we do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or applicable legal requirements.
Any updated version will be posted on this page with the revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, or if you would like to make a request regarding your personal information, please contact us:
Castles In The Sky Sdn Bhd
Company Registration No.: 202501011926 (1613340-D)
Email: [email protected]
Phone: 0123456789
By using our website, you acknowledge that you have read and understood this Privacy Policy.